Problem Solving Essay Example | Topics and Well Written Essays - 750 words

Problem Solving - Essay Example Employees demanded for pay rise and the newly appointed managing director (MD), promised to solve the issue by the end of the year after consulting the board of directors (BOD). However, the BOD did not meet and the MD instructed the public relations (PR) office to relay the information to the employees. The PR officer then walked from office to office at lunch break to inform the employees whom most of them had gone for lunch in various places. The PR then promised to return to the various offices after lunchtime but unfortunately tripped on the stairs and had to be hospitalized. The MD had also gone for a meeting with the state’s health department. The employees who were eagerly waiting for the MD’s message got impatient and called for a strike. Although the strike was called off the next day, a few people were injured and most of them threatened to pursue charges on the management. Several factors affect communication in our organization. Authority structure in the o rganization is so bureaucratic such that there are a number of procedures to be followed before delivering information. An employee follows very long procedures before booking an appointment with the MD. Most of the computers used are old-fashioned and not support some applications hence making it had to interact. Some of the softwares used in the hospital do not support the hospital’s operations. Professionalism also plays a major role in influencing the hospital’s communication system. Doctors and other paramedics take themselves to be superior to other non-paramedics claiming that the institution being a health facility, is only important for them. Listening is one of the most important skills that comprise a larger percentage of an effective communication in an organization (Ellis, 2009, p.15-18). Good listening includes showing interest to the information being communicated by avoiding interruptions. Listening reduces mistakes while undertaking tasks given in an o rganization. Additionally, while speaking either in the office or in seminar, one should first allow others to speak, gather information by taking notes, and carefully think about others opinion. Before answering any question, acknowledge what other employees had talked about. Respond to the issues raised tactfully and plainly while giving practical examples and state your opinions on why you are disagreeing with others opinion. Moreover, a manager or an employee of an organization should always prepare before going for a forum, departmental meetings, taking phone calls, going for a media interview, writing a formal letter to other employees or internal memos. An employee should put down in writing any question to be asked or an explanation that is required from him. Additionally, an employee should dress well to give him confidence of addressing others and prepare himself physiologically for forums. Early preparation boosts interaction with other employees. Communication overload i s one of the barriers of effective communication in an organization. Communication overload may render information meaningless and it includes long and repetitive talking hours in meetings and forums. It may also mean sending meaningless or less important mails to employees .The distance between the sender such as the MD with the employees especially branch managers. Language barriers and cultural differences may hinder relay of information. An employee may communicate in a language